Kell Web Solutions launches VoiceGenie AI, a HIPAA-compliant virtual receptionist that handles patient calls 24/7, integrates with healthcare systems, and maintains data security through encryption, role-based access, and audit trails.
-- Kell Web Solutions has introduced VoiceGenie AI, a 24/7 HIPAA-compliant virtual receptionist for healthcare providers. This cloud-hosted system answers patient calls, schedules appointments, verifies insurance details, and logs prescription refill requests without placing callers on hold. The system can also handle pre-visit intake questions, creating a comprehensive front-desk solution.
For more information, visit https://www.kellsolutions.com/hipaa-compliant-virtual-receptionist
VoiceGenie AI connects with existing healthcare systems through secure APIs, writing confirmed appointments directly into office calendars and updating EMR/EHR records automatically. This eliminates manual data re-entry by front desk staff while maintaining data integrity across platforms.
The system maintains HIPAA compliance through multiple security protocols. End-to-end encryption safeguards voice and text data during transmission and storage in audited, access-controlled data centers. Role-based permissions restrict PHI access while audit trails document every interaction. The platform also prevents unencrypted communication of protected health information via email or standard SMS, closing a common breach vector.
For situations requiring human judgment, VoiceGenie AI transfers complex, emotional, or emergency calls to medically trained agents in real-time. This human safety net ensures patients receive appropriate care when automated systems cannot adequately address their needs. The service supports both English and Spanish communication to serve diverse patient populations.
The platform scales automatically based on call volume, handling anywhere from five calls per hour to fifty simultaneous calls without service degradation. This scalability ensures no caller encounters a busy signal, even during peak periods.
Kell Web Solutions provides a Business Associate Agreement with each healthcare client, accepting shared legal responsibility for privacy protection. All company personnel complete initial and annual HIPAA training to supplement the platform's technical safeguards, creating a comprehensive approach to compliance.
The service supports family practices, specialty clinics, urgent care centers, pharmacies, telehealth providers, and mental health offices that manage patient scheduling or discuss medical information by phone. These organizations can maintain full staffing around the clock without hiring overnight personnel.
Learn more about VoiceGenie AI at https://www.kellsolutions.com
Contact Info:
Name: Gregg Kell
Email: Send Email
Organization: Kell Web Solutions, Inc.
Address: 21736 Wesley Drive, Laguna Beach, CA 92651, United States
Website: https://www.kellsolutions.com/
Source: PressCable
Release ID: 89164478
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