New Embedded Offering Applies AI to Administrative and Operational Data, Streamlining and Accelerating Processes while Reducing Cognitive Load for Users
Pioneering healthcare productivity platform, Dock Health, today unveiled its initial AI-powered tools as part of Dock Intelligence, a larger initiative to drive critical efficiencies and improvements to administrative operations within the healthcare industry. Developed in collaboration with healthcare teams in a myriad of specialties and settings, this first of its kind HIPAA-compliant, AI-task summarization will provide the foundation for scalable, AI-driven solutions to support care teams serving patient needs.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250128307829/en/
Dock Health today unveiled its initial AI-powered tools as part of Dock Intelligence, a larger initiative to drive critical efficiencies and improvements to administrative operations within the healthcare industry. (Graphic: Business Wire)
"Imagine a world where care teams collaborate effortlessly, and the administrative burden of care is managed by the most diligent and tireless AI-enabled support staff. It is within reach that clinicians and administrative teams will focus on the human connection and serving their patient populations more effectively with a system dedicated to managing the routine tasks of patient care," said Michael Docktor, MD, CEO, Dock Health. "With Dock Intelligence, we’re taking the first steps toward making that vision a reality. By leveraging AI to streamline workflows and reduce administrative complexity, we’re empowering healthcare teams to work more efficiently and effectively to deliver better outcomes for the patients and communities they serve."
Transforming Healthcare Productivity with AI
Dock Intelligence will redefine how care teams work together by leveraging our powerful task collaboration and workflow automation platform and augmenting its capabilities from intelligent task discovery to insights and enhanced EHR connectivity. This solution, co-created with healthcare providers across diverse settings, delivers unique insights and efficiencies that directly address the evolving needs of modern healthcare organizations.
Key features of Dock Intelligence will include:
- AI-powered Summaries (BETA): Users can now easily create concise summaries of the work done in Dock at the patient, task and workflow level for streamlined documentation to write back to the EHR and communication to care team members
- Intelligent Task Creation: Surface the tasks buried in clinical notes and communications to ensure every intended step for patients is carried out reliably
- Proactive Task Management: Intelligent systems that listen for clinical events such as labs and visits, generate workflows, and assign actions to the appropriate teams, reducing administrative burden and ensuring truly accountable care.
- Intelligent Workload: Dock Intelligence to empower users in prioritizing their activities in Dock, where attention is needed and help optimize resource allocation.
Why Dock Intelligence Matters
Dock has been recognized as a solution to help simplify administrative complexity and inefficiency, which have long been significant challenges for healthcare organizations contributing to clinician burnout and operational strain. Dock Intelligence further alleviates these pain points by enabling teams to collaboratively manage tasks and automate workflows more effectively, all while seamlessly syncing with the EHR and enhancing the workflows of care teams.
Accountability Layer + Concrete Data Sets
At the heart of Dock Health is its unique, concrete data sets that capture the nuances of healthcare workflows and workforce performance. Unlike generic productivity tools, Dock Health is specifically designed for the healthcare industry, providing unparalleled visibility and insights into administrative and operational processes that have previously never been collected. Dock Intelligence will leverage this powerful data to provide analytics and insights for improving healthcare processes at the individual patient, provider and at scale to support:
- Task Management Patterns: Track how tasks are assigned, completed, and escalated across care teams, highlighting inefficiencies, bottlenecks and process improvement opportunities
- Workflow Performance: Measure the time and resources required for critical processes such as patient referrals, refill requests and intake
- Workforce Productivity: Analyze individual and team-level activity to uncover opportunities for optimization, reducing burnout and improving staff engagement
Dock Intelligence provides an orchestration and accountability layer that not only tracks performance but also helps organizations predict future needs. With AI-powered insights, healthcare teams can proactively address challenges, ensure compliance, and deliver exceptional care more efficiently.
Driving Innovation Through Collaboration
Dock Health’s AI tools were developed in collaboration with healthcare providers on the front lines of care. By partnering with healthcare providers, Dock designs experiences that tackle real-world challenges and drive meaningful improvements in efficiency, performance and patient outcomes.
Dock Intelligence and Market Strategy for Healthcare Leaders
In serving thousands of healthcare providers, Dock Health’s platform provides unique value for major healthcare organizations, aligning with their strategic goals and enhanced by the power of Dock Intelligence to support:
- Accelerating Value-based Care: Dock Health automates workflows and streamlines administrative tasks, supporting a focus on best practices, value-based care and reducing clinician burnout across healthcare networks. Dock Intelligence will accelerate care teams abilities to provide the care of the highest quality, reliability and cost effectively.
- Expand Health Tech Capabilities: Integrating Dock Intelligence with other cloud-based health tech can securely deploy workflows, empowering providers to manage patient interactions and overcome many of the interoperability challenges with greater efficiency and precision
- Enhanced EHR Interoperability: Dock Intelligence complements EHR offerings by intelligently surfacing and listening for tasks and using them to launch operational workflows or escalations, creating new efficiencies for providers and enabling seamless system integration. Now, the administrative work previously done on emails, excel files and inbox messages can be in lock-step with the clinical record with Dock’s intelligent AI summaries.
Dock’s Vision for the Future of Healthcare Productivity
Future updates will include enhanced automation capabilities, predictive analytics for clinical and operational planning, and deeper integrations with leading electronic health record (EHR) systems. Significant investment from MassMutual Catalyst Fund, August Capital and other healthcare investors, continues to drive this innovation.
“Dock Health’s expansion into AI represents a pivotal moment for healthcare productivity,” said Jason Allen, Head of MassMutual Catalyst Fund. “This innovation aligns perfectly with the growing demand for scalable, value-based care solutions. We’re excited to support Dock Health as it continues to empower healthcare teams with the tools they need to improve outcomes, increase operational efficiency, and ultimately, enhance patient care.”
Dock Intelligence is now available in beta to current Dock Health users and will be rolling out many more exciting features over the coming months. To learn more about how Dock Intelligence revolutionizes healthcare organization operations, visit www.dockhealth.com/intelligence.
About Dock Health
Dock Health is the only foundationally HIPAA-compliant productivity platform purpose-built for healthcare. HITRUST-certified and spun out of Boston Children’s Hospital, Dock empowers teams to streamline workflows, enhance task collaboration, and improve operational efficiency. Committed to driving innovation in healthcare, Dock Health delivers solutions that enable organizations to focus on what matters most—delivering exceptional care. Dock Health’s suite of productivity tools drive interoperability, workforce enablement, organizational performance and improved patient outcomes. Dock serves hundreds of healthcare teams in every specialty, care setting and modality. Pioneering a layer of healthcare accountability, Dock is a KidsX and Cedars Sinai accelerator graduate and recently accepted into the NVIDIA Inception Program Learn more at www.dock.health, YouTube, LinkedIn and X (Twitter).
View source version on businesswire.com: https://www.businesswire.com/news/home/20250128307829/en/
Contacts
Dock Health: Jen Asbury, (303) 241-3126, jasbury@dock.health
